At Mashatu Game Reserve, we believe that the foundation of exceptional hospitality begins with the often-overlooked heroes of our industry—our housekeeping team.
Recently, our team had the privilege of attending a three-day Housekeepers Convention, which was a powerful reminder of their invaluable contribution to the hospitality experience.
This event brought together professionals from across Botswana to share knowledge, refresh skills, and reignite their passion for delivering outstanding service. From learning about the latest industry standards, like BTO’s grading system, to adopting best practices from the Housekeepers Association of South Africa (HASA), the convention was filled with practical insights. The focus on maintaining cleanliness, safety, and attention to detail ensures that our guests always enjoy the best of what Mashatu has to offer.
One of the highlights was the housekeeping competition, where our own Lolo from Mashatu Lodge took 2nd place, showcasing the skill and dedication that our housekeeping team brings to their work every day. This achievement is a testament to the hard work and commitment of our team, ensuring that each guest suite/villa/room is a haven of comfort and cleanliness.
Whether it’s preparing rooms with care, ensuring public spaces are pristine, or exceeding expectations in small details, our housekeeping team is at the heart of delivering a memorable stay.
We are incredibly proud of our team and their ongoing dedication to excellence, contributing to the preservation of our lodges for future generations. This is hospitality at its finest, creating a space where guests feel welcome, safe, and eager to return.
